Data privacy Policy
Table of Contents
8. Your rights
You have certain rights in connection with your personal information and how we handle it. You can exercise these rights at any time by contacting us via any of the methods set out in the Contact Us section. Users located in the United States should review the US residents section below
Those rights include:
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Right of access. You have a right to know what information we hold about you and in some cases to have that information communicated to you. If you wish to exercise this right please contact us by completing our form selecting “Privacy and Legal” then subtopic “Please provide my information”. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information. Please note that we will not be able to provide all the information you ask for, for instance if the information includes personal information about another person. Where we are not able to provide you with information that you have asked for, we will endeavour to tell you why.
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Right to correct personal information. We try to keep the information that we hold about you accurate and up to date. Should you realise that any of the information that we hold about you is incorrect, please contact us by completing our form and we will correct it as soon as we can.
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Right of erasure. You have a right to request to have some of the personal information that we hold about you deleted. Should you wish to have any information about you deleted, please complete our form selecting “Privacy and Legal” then subtopic “I want to permanently delete my account”. Please note that in order to process your request you must delete our Games from your mobile devices and clear our cookies from any device where you have played our Games in a web browser. Where we delete personal information about you, we will still retain some, or all, of that information for other purposes such as maintaining financial records, protecting, or enforcing legal rights, maintaining marketing suppression lists or for technical reasons. In addition, we will also retain your information in an anonymised form. In some instances, personal information about you that is visible through gameplay such as username, avatar, your high scores, and any chat messages will be cached on other players’ devices and we will not be able to remove or update that information from those devices, for example if that device is not connected to a wifi network.
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Account deactivation. If you have created an account with us, you can ask us to deactivate that account by contacting us using the information below. We will ask you for other information before we are able to deactivate your account. That information might include information about your mobile device. Other steps you should take should you wish to completely deactivate your account include disassociating your Facebook account from our mobile Games and deleting our Games from your mobile devices. Please note that if you completely deactivate your account all your progress in our Games and any unspent virtual items, such as Gold Bars or Boosters will be lost, and we will not be able to restore them in the future.
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Data portability. In some circumstances, you will have the right to request that your personal information is provided to you so you can transfer this to another data controller.
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Restriction of processing. In some cases, you will have the right to request a restriction of the processing of your personal information, such as when you are disputing the accuracy of your data held by us.
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Right to object. You have the right to object to the processing of personal information about you which is processed on the grounds of legitimate interests.
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Direct marketing opt out. If you have chosen to receive direct marketing communications from us, you can change your mind at any time see the section above Opting-out of direct marketing from Impulse Media Hub.
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Right to opt-out (USA): Virginia, Colorado, Connecticut and Utah residents have the right to opt out of targeted advertising. When you opt out of targeted advertising, you might still see ads which are not personalised for you. California residents have the right to opt out of the sale or sharing of personal information, which is defined in a way that will include the transfer of data to third parties to personalise ads for you. If you opt out of the ‘sale or sharing’ of your information, we will not sell your information, including to our advertising partners, or share your information with them, but you will still see ads in the Game and some of our partners will deliver ads to you, based on information they hold on you. See How to adjust your preferences for targeted advertising for more information.There are other ways in which you can control the personal information that we collect about you. For instance, you could disconnect your Facebook or other social network account from our Games, or delete our Games from your mobile device. You could also limit ad tracking altogether using the settings in your phone. Finally, you could limit or prevent the use of cookies in your web browsers. More information on all of these options is provided elsewhere in this Privacy Policy.
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Right to lodge a complaint to the supervisory authority (EEA/UK/Canada): We hope that we can satisfy queries you may have about the way we process your personal information. If you would like to discuss something with us, please contact us using the details below. However, if you have unresolved concerns you also have the right to complain to data protection authorities. You can bring the complaint in your province, country or member state of residence, place of work or where an alleged infringement of data protection law occurred.
Residents of some US states may also designate an agent to make requests to exercise your rights as described above. We will take steps both to verify the identity of the person seeking to exercise their rights as listed above, and to verify that your agent has been authorized to make a request on your behalf through providing us with a signed written authorization or a copy of a power of attorney.
For the reporting information required by California Code Regulations Title 11 § 7102, please click here.