Data privacy Policy
Table of Contents
10. General
This Privacy Policy contains further details about:
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who we share your information with and the reasons for sharing it;
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measures we take to keep your information secure;
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the legal basis under which we process your information;
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how long we retain your information and where we store it;
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when and why we share your information with third parties, including transfers outside of the European Economic Area (the “EEA”), the UK, Switzerland and Canada (including Quebec); and
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changes or updates to our Privacy Policy.
Sharing
In addition to what is described in this Privacy Policy, we will also share your information:
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with the various Group Companies, including for the group companies’ own marketing purposes;
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with third-party partners and licensees engaged by Impulse Media Hub to provide you with goods or services you have requested;
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where we have your consent to do so (including as set out in this Privacy Policy);
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as reasonably necessary in order to provide our Services to you (for example, by providing your personal information to partners we use to fulfil the Services or to communicate with you);
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where it is necessary to carry out your instructions (for example, to process a payment instruction we must provide your personal information to our payment partners);
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where your data is in an anonymous and aggregated format, meaning you could not be personally identified from it;
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where we reasonably believe it is permitted by applicable law or regulation or as is necessary to comply with any legal obligation, or in order to enforce or apply our terms and conditions and/or any other agreement with you; to exercise, establish or defend our legal rights or
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where it is necessary to protect the rights, property, or safety of any person and of Impulse Media Hub, Impulse Media Hub’s personnel and Impulse Media Hub users; and
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if there is a sale of the assets of Impulse Media Hub or corporate restructuring, or as a result of a change of control of Impulse Media Hub or one of its Group Companies, or in preparation of any of these events. Any third party to which Impulse Media Hub transfers or sells Impulse Media Hub's assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.
We will also share your information with our Service Providers if necessary to enable them to provide services to us.
Any information, including personal information you reveal in a bulletin board, message board, chat room or other public forum is publicly viewable.
Security
Impulse Media Hub takes appropriate security and technical measures to protect your information from unauthorised access, loss and misuse. In addition, we request that our partners who process personal information on our behalf take a range of security measures designed to help protect your personal information and maintain an appropriate level of security. In addition, we request vendors who process personal information on our behalf to take a range of security measures designed to help protect your personal information. However, we cannot guarantee the absolute security of your information online and offline, as the internet by its nature is not a secure environment and the nature of security risks is constantly evolving. As such you should always take care when sharing your information online.
Impulse Media Hub maintains and keeps your personal information confidential, unless it is not confidential by nature, for example publicly-available information like user generated content, leaderboard rankings and scores, etc or information that you post or publish on your social media.
Legal Basis
In each case where we process your information, we do so lawfully in accordance with one of the legal basis set out under European data protection law. The legal basis which we rely upon are the following:
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Contractual Necessity and performance of the Games and other Services. We process your personal information for the performance of our Games and other Services, to provide or support of our Games and other Services, or for any other feature you request or enable. This includes using your personal information, for example, to:
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provide you the Games and other Services you have requested;
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support game functionality, such as chat functionality or third-party social network connectivity;
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support purchases you made;
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administer your Impulse Media Hub profile or account;
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provide global customer service; and
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provide a fair gaming experience by using anti-fraud technologies such as bans or blocks of accounts.
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Legitimate Interests. We process your personal information where we have a legitimate interest to do so. This includes the processing of your personal information, for example:
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Marketing and Advertising of our Games and other Services;
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Analytics, research and optimisation of our Games and other Services;
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Debugging and improving our current and future Games and other Services;
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Give exclusive content, personalise your online experience with us;
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Contact you in accordance with applicable marketing preferences; and
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For the establishment, exercise or defence of legal claims.
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Consent. We process your personal information based on your consent, for example, when you consent to:
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enable targeted advertising in our Games;
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in certain countries, enable marketing push notifications and geolocation-based marketing notifications;
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the storage of information on your device by us and our advertising partners, including through the use of cookies and other trackers;
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receive newsletters, direct e-mails and surveys about our Games and Products that may be of interest to you;
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enable certain other marketing features;
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sharing data with our partners or Group Companies.
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Where we ask for your consent to use your information for any other purpose, we will make this clear at the point of collection and we will also make clear how you can withdraw your consent.
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Legal Obligation. We process your personal information for compliance with a legal obligation to which we are subject, such as to maintain records relating to tax or to respond to a valid legal request for certain data.
In this Privacy Policy we have explained how you can opt out of certain types of processing that we undertake and where any processing is based on your consent, you can withdraw that consent at any time in the ways described in this Privacy Policy. Nonetheless, if you play our Games we will still collect some personal information about you and process it as otherwise described in this Privacy Policy. If you do not wish us to collect any personal information about you at all, you should cease playing our Games and stop using our Services.
Retention
We will keep your information for as long as your account is active or we consider necessary for the purposes described in our Privacy Policy. We will also retain and use your information for as long as is required in order to comply with our legal obligations.
Location of storage
We store your information on servers that we control some of which are based in the EEA and UK. We will also use servers and engage providers that are located outside the EEA and UK in order to process and store your information and to provide services to us.
International Transfer
We may transfer your information to Group companies or third parties in jurisdictions outside of where you live, including outside of the EEA, the UK, Switzerland, Canada (including Quebec), such as the United States. Please note that these jurisdictions will not have the same data protection laws as your jurisdiction and there may be legal means for courts, law enforcement and national security authorities in those jurisdictions to require access to your information. We take steps to ensure that there are adequate safeguards and mechanisms in place (for example, the use of EU model clauses) to allow the transfer of your information across borders outside of your jurisdiction.
South Korea
Please note that a different version of this Privacy Policy applies if you live in South Korea (please see here).
Visiting Our Offices
When you visit our offices, we collect and process personal information to ensure secure access, monitor activity, and maintain accurate records. This includes information you provide during check-in through our visitor management system, such as your name, contact details, photograph, purpose of visit, host information (if applicable), and the date and time of your visit. Additionally, our CCTV systems may capture video footage as you enter, move through, or exit our premises. This data is processed in accordance with this Privacy Policy and retained only for the necessary duration to meet operational and legal requirements.
Changes to this Privacy Policy
We will update this Privacy Policy from time to time and we will post the updated Privacy Policy on this page. Please come back to this page every now and then to make sure you are familiar with the latest version. Any new policy will be effective from the date it is published by us unless we provide otherwise.